Returns & Exchanges

Return new or unused products to Kooima® Company within one year of delivery. Damaged or defective products must be returned within 30 days for a refund or exchange; please keep all packing materials for inspection. Before returning parts, you must contact our sales department to acquire a Return Goods Authorization (RGA) number and shipping instructions. The RGA number must be clearly marked on the outside of the package, with a Kooima® packing list or invoice included. Return parts will be subject to a 10% restocking charge. Proper credit (for the cost of product only) will be issued to the original form of payment after the product has been received, or an exchange will be sent promptly if requested. Returns must be purchased from Kooima® and in marketable condition (excluding warranty returns). Unfortunately we cannot except packages sent freight collect or COD.

Send returns prepaid to:
Kooima Company
2638 310th Street
Rock Valley, IA 51247